Question 1

Do you offer free, no-obligation quotes?

Accepted Answer

Absolutely. Every quote is free, itemised and carries no obligation. We'll inspect your roof, explain exactly what's needed, and provide a fixed written price before any work begins.

Question 2

How quickly can you respond to an emergency?

Accepted Answer

Our emergency call-out team operates 24/7. For active leaks or storm damage we aim to be on-site within two hours across Richmond, Twickenham, Kingston and the surrounding South West London area.

Question 3

Are you insured and do you offer guarantees?

Accepted Answer

Yes. We carry comprehensive public liability insurance and back our workmanship with written guarantees — up to 25 years on full roof installations. Documentation is provided on completion of every project.

Question 4

Do you work on period and listed buildings?

Accepted Answer

We do. A large part of our work involves heritage slate, handmade clay tiles and traditional leadwork. We're experienced in matching original materials and working to conservation standards across London's older housing stock.

Question 5

What areas do you cover?

Accepted Answer

We're based in Richmond and cover all of London and Surrey — including Twickenham, Kingston, Kew, Barnes, Putney, Teddington, Hampton, Wimbledon, Chiswick, Hounslow, Feltham, East Sheen, Mortlake, Weybridge, Woking, Guildford, Esher, Cobham, Surbiton and Walton-on-Thames. If you're nearby and unsure, just call.

Question 6

Do you offer finance or staged payment options?

Accepted Answer

For larger installations we offer staged payment plans so you never pay for work that hasn't been completed. Talk to us about structuring a payment schedule that suits your budget.

Professional Roofers in Richmond, London & Surrey